Shipping Information

We can ship to virtually any address in the world. Note that some products cannot (due to international laws or patent protections) be shipped to international destinations.

Cost for Shipping

Shipping costs are calculated in your contribution.  

Delivery Time

The shipping time varies depending on the shipping method chosen. The shipping methods available depends on the products purchased, availability of the products at the respective warehouses and shipping destination. The website will automatically determine the shipping methods available based on the various factors and present them accordingly in the Shipping section of the checkout process.

USPS First-Class Mail®

Packages are shipped from Woodhaven, Michigan and the delivery time is typically about five to nine business days^*.

The United States Postal Service delivers 212 billion pieces of mail to over 144 million homes, businesses and Post Office boxes in virtually every state, city, and town in the country, including Puerto Rico, Guam, the American Virgin Islands and American Samoa. They handle more than 44% of the world's card and letter mail volume — delivering more mail to more addresses and to a larger geographic area than any other postal service in the world.

Note: PO Box addresses allowed. Please use a PO Box address if you do not have a mail receptacle.

UPS ®

packages are shipped from Woodhaven, Michigan, USA and the delivery time is typically about five to nine business days for a USA destination.

Returns and Exchanges

Grace Place does not accept routine returns or refunds from customer contributions.

We will how ever exchange any product that deems defective  by offering a 30 days replacement policy.

Replacement for defective product

Defects are extremely rare due to the high quality of the production process. However, if you believe that the product that you have received is defective:

1. You have to inform us at ecommerce@rickamatolive.com within 30 days if you intend to obtain a replacement.
2. State the items that you would like to be replaced and the reason for the replacement.
3. Return item must be in its original/unused condition. Returns of damaged or used goods will be rejected - these goods will be discarded.
4. Incomplete packaging will result in a 20% re-stocking fee.
5. If the order was shipped under a free shipping promotion, a US$3 fee will be deducted from the refund amount to cover the shipping charges.

Defects

Defects are extremely rare due to the high quality of the production process. However, if you believe that the product that you have received is defective:

1. Do not use the product. As soon as the product is used, there is no way to proof whether the defect was due to manufacturing or damaged by the user.
2. Take clear macro (the flower icon on your camera) photos of the defect and send them to support@istyles.com.
3. There is usually no need to return the defective product to us if your photos can illustrate the defect clearly.